Water Department
At Town of Mount Olive, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation. Feel free to call our office if you have any questions or need assistance with any matters related to the water we provide!
Contact Info
Tia Best
Office Manager
114 East James Street
919-658-9536 ext. 114
tbest@townofmountolivenc.com
Rashonte Pettit
Water Clerk/Billing Specialist
114 East James Street
919-658-9536 ext. 115
rpettit@townofmountolivenc.com
Kayla Mancera
Water Clerk
919-658-9536 Ext. 118
kmancera@townofmountolivenc.com
Frequently Asked Questions
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
My bill is past due can I get an extension?
Please contact our office and a one-time extension per a 12 month period can be extended to you for extenuating circumstances.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look. It should resolve itself within a couple of hours. If not please contact our office.
How much is the deposit for water connection?
The deposit amount is $125.00 per account.
Do I get my deposit back when I have the service disconnected?
After service is disconnected and the final balance has been paid a check will be mailed to your new address (this process usually takes about thirty days).
If I move to another address in Mount Olive, can I transfer my previous deposit toward the new account?
No, every account requires a new deposit before service will be turned on.
Can I pay my water bill online?
Not at this time. You can pay your bill via mail, in person, the drop box or automatic draft.
What form of payments do you accept?
Cash, check, money order and for your convenience we will accept visa and matercard payments.
What do I need to bring with me to set up a new account?
You will need a deed, lease agreement or rent receipt, picture ID, social security number and $125.00 deposit.
When is my water bill due?
Water bills are due by the 15th of every month.